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You may return most items within 14 days of delivery for a full refund (excluding underlay). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
To return your product, you should mail your product to: 10 Church Street, Tewkesbury, GLS, GL20 5PA, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A wonderful Persian Qashqai tribal wide runner. The colours pop, and the decoration is traditional in some parts and quirky in others. The wool used for this piece is soft and warm underfoot. The Qashqai people often camp around the ancient Persepolis site, where lions' and horses' heads remain on columns. These are sometimes replicated in the Qashqai rugs.
Please click the hyperlinks in gold if you are interested in additional information.
This carpet was made in Iran, although Persian carpets are still used in the rug trade. We expect Kashgai rugs (Iranian term) to be made by the last genuinely nomadic people of the region. The Qashqai tribal confederation comprises five major tribes: the Dareshuri, Farsimadan, Sheshboluki, Amaleh, and Kashkuli. Though these versions differ, we believe that the arrival of the Qashqai Tribes in Iran coincided with Genghis Khan's conquests in the thirteenth century.
The Qashqai designs are not written or drawn but passed on to daughters who watch their mothers early and gradually develop their skills in a family environment. The women will make these pieces with two or even three generations involved. The piece is knotted by the weavers, who sit cross-legged on the floor and the carpet whilst they craft their art; meanwhile, the men and boys will be out tending and protecting the animals. As well as the traditional lozenge-shaped ground with medallions in the centre repeated in the corners will often include birds, animals, flowers, and trees that they see around them. As you would expect, these carpets are hand-knotted with wool that has largely been vegetable-dyed. The Kashgai pieces often have an interesting selvedge with bi or tricolour windings like a barber pole. The other distinctive characteristic is that the rug will be knotted on a wool foundation.
We recommend the use of an underlay with this product:
www.jenningsrugs.co.uk/collections/Foxi-underlay
Product size:
315 x 103cm (10'4 x 3'5)
Our policy lasts 14 calendar days from the day after you receive all goods in an order. Once you've cancelled an order you then have a further 14 days to send the goods back. Once the returned goods have been received then we will arrange a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be securely packaged in weatherproof material (i.e. strong plastic)
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rugsales@jenningsrugs.co.uk and send your item to: 10 Church Street, Tewkesbury, GLS, GL20 5PA, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 10 Church Street, Tewkesbury, GLS, GL20 5PA, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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